Policies

    • With all baths we will check anal glands and let you know if we think there may be a need to be expressed.  This is an internal organ and should only be done by a veterinarian.  If you find your pet has issues with the anal glands you may need to have a veterinarian express the glands internally from time to time.
    • All spa clients get a facial @ no additional charge. Our facial is a high end, tear free facial shampoo for dogs.
    • We brush teeth at no extra charge. Please be aware that this will only freshen their breath for a short time.  We can not remove any tartar. We encourage our clients to brush their dogs(s) teeth or find some dental regimen they can keep up with on a daily / weekly basis. Good dental health can do a great deal for a dog’s overall health.
    • All services are priced based on coat condition and temperment.
    • We will charge an additional fee for failure to disclose fleas, ticks, aggressive behavior and other grooming concerns due to change in time required to service/handle these issues.
    • Please be aware that pets with severe matting are in a health crisis– matting promotes heat exhaustion, sores, bacteria and pain. Pets that have severe matting WILL be shaved for their health. Once mats are removed pets may have sores and scabs. This liability falls on the parents and we may advise you to seek medical attention.
    • Pets that are Extremely aggressive will NOT be groomed. We encourage any owners with extremely aggressive pets to seek grooming through a veterinarians office. This pet personality may need anesthesia for their safety and that of the groomer. If you are AWARE your pet may have a temperament issue and FAIL to notify us you can and will be liable for ALL medical fees and Out of Work compensation if we am injured.
    • Blades and scissors are used around pets to achieve their grooming needs. Although we strive for safety, pets are a moving, dancing, licking, affectionate and hyper client. In the extremely uncommon event that something should happen while I am grooming your pet Ie will inform you immediately and advise on the next steps.
    • We strive to ONLY use high end Pet Spa products, but just like humans, pets can have unique allergies and reactions to products should this happen you will see this within an hour of grooming and need to call me immediately. Call me ASAP if you believe that your pet is possibly having a reaction to a product used during the spa treatment.
    • If your pet has a nail that starts bleeding after the groom apply cornstarch or all purpose flour and apply pressure for a couple minutes. We do dremel the nails as short as we can, but on the very rare occasion walking them into the house on concrete, asphalt etc could grind them down a bit more.
    • Should you discover something wrong with your pet please let me know immediately so I may help with the situation.
    • Our Mobile Spa will always strive to park in the street, but if this is not possible we will park in your driveway. we cannot accept responsibility for damage to the grass, plants and other shrubbery.
    • The Mobile Spa must have a place to park that is within easy access of your home.
    • We pride ourselves on care and compassion for you pup.  If there is a certain part of the spa experience that your pet does not do well for, we will not use any aggressive handling techniques to complete the process.  If they struggle with nail trimming we will bring the pup in at the end of the groom and use your assistance to do them. 
    • There is a 24 hour cancellation policy. You will be charged full price for not giving a 24 hour notice to cancel your appointment.
    • We assess a fee of $30.00 for checks returned NSF, cancelled or closed account.
  • If you should be dissatisfied with our services please give us the opportunity to make you happy. We will strive to exceed your expectations.